Bill Pay/ POP Money FAQs:

Q: What is Bill Pay?

A: Bill Pay gives you the ability to pay virtually any company or person in the US. You can even pay your friends and family!

Q: Do I have to be enrolled in Online Banking to use Bill Pay?

A: Yes. In order to enroll in Bill Pay you must first be enrolled in online banking.

Q: What kinds of bill payments are available?

A: One-time payment- the payment date you specify is the date the payment will be received by the merchant, Recurring payment- occurs at your specified frequency and as many times as you indicate.

Q: To whom can I make payments?

A: You can make payments to almost anyone, even an individual such as a friend, babysitter, or handyman.

Q: How fast are payments delivered?

A: Payments to electronic payees are delivered in 2 days, payments issued by check are delivered in 5 days. When you schedule a payment, the payment calendar indicates the earliest available payment date.

Q: What is a recurring payment?

A: Recurring payments are automatic payments of the same amount. You do not have to re-enter a new payment each month.

Q: Can I cancel or change a scheduled payment?

A: You can review, change, or cancel a payment at any time before it is processed. The system displays an error message if you attempt to modify a payment after it has been processed. *When logged into Bill Pay you can also click the help button for more help options

Q: Can I transfer money between an external account and my account at DB&T?

A: Yes. Simply add your other account by clicking My Accounts, other accounts, fill in your account information and read the verify account information. Once your account has been verified you will then be able to do account to account transfers. *Fees may apply.

Q: How long does it take to process an account transfer?

A: The transfer date is the date that the money is withdrawn from the From account. Transfers are typically transferred to your To account on the transfer date. Transfers may be delayed three business days depending on the transfer amount or five business days depending on the selected From account. The calendar shows the earliest date you can make a transfer. *Fees may apply.

Q: Can I set up repeating transfers?

A: Yes a repeating transfer is an automatic transfer of a specified amount of money from one account to another based on a schedule you set up. When you set up a transfer schedule the transfers are automatically scheduled for the duration you choose or until you cancel the repeating transfer.*Fees may apply. *When logged into Bill Pay you can also click the help button for more help options

Q: What is POPMoney?

A: POPMoney is a way to make person to person payments. *Fees may apply.

Q: How does POPMoney work?

A: POPMoney is used to make person to person payments using information such as, a name and email address or mobile number. The email or phone number is used to notify the receiver of your payment. Or if you have the receiver's bank information then you may use that information to send the payment to the receiver. *Fees may apply. *When logged into Bill Pay you can also click the help button for more help options