Online Banking FAQs:

Q: WHAT IS ONLINE BANKING?

A: Online Banking allows you 24 hour access to your financial information. You have the ability to view account balances, check images, statements, and transfer funds between accounts.

Q: WHAT ARE THE SUPPORTED BROWSERS?

A: Apple Safari 7.0, Apple Safari 8.0, Google Chrome, Microsoft Edge, Microsoft Internet Explorer 11.0 Mozilla Firefox.

Q: WHAT DO I DO IF I'M LOCKED OUT OF ONLINE BANKING?

A: The system will lock your account after 3 invalid log in attempts. You may unlock the account by clicking the �Forgot Password? hyperlink, enter your Access ID, the last four digits of your social security number, email address (must be email listed in your online banking) and hit �SUBMIT�. An email will be sent to the email address on file with a new password that will only be valid for 30 minutes. If you do not receive the email please check your junk/spam folder. You may also call a customer service representative to have your account unlocked/password reset.

Q: HOW DO I TRANSFER ONLINE?

A: Click the transfer tab. Select a from account and a to account, input date, amount and description (description is not required). You may schedule a transfer by selecting a date in the future. You also may set up recurring transfers by selecting repeat� and defining the repeat transfer by a total number of transfers, until a certain date, or until you delete the transfer. Once you have your transfer information inputted hit preview transfer, review your transfer and if everything looks ok click complete transfer. All transfers done prior to 6pm will be posted the same business day.

Q: HOW DO I EDIT OR DELETE A SCHEDULED TRANSFER ONLINE?

A: Click on the transfer tab and scroll down until you see scheduled transfers click edit or delete, edit if you would like to change the transfer and delete if you no longer wish to complete the transfer.

Q: HOW DO I ENROLL IN E-STATEMENTS?

A: You can enroll in E-Statements by logging into your online banking account and selecting the profile tab. From the profile tab locate Electronic Statements banner and click edit. Change the delivery method from paper to E-Statements, click on the electronic statements terms and conditions hyperlink to read the terms and conditions and retrieve your 4-digit confirmation code located on the last page of the document. Click where is states I have read and accept the electronic statements terms and conditions and enter the confirmation code, click save.

Q: HOW DO I VIEW MY E-STATEMENTS?

A: Log into your online banking account and click into the account you wish to view the E-Statement for. Once in the account you would like to view the statement for click documents, the document search box will be displayed (you can select other accounts enrolled in E-Statements by using the drop down menu listed for account, you can also select between checking E-Statements and checking Statements under the document type and you can change the date range). Click submit and click on the hyperlink statement you wish to view.

Q: HOW LONG ARE MY E-STATEMENTS AVAILABLE?

A: One year and six months of statements are available to you.

Q: HOW DO I STOP RECEIVING E-STATEMENTS?

A: Contact the bank to no longer receive your statement electronically.

Q: WHEN DOES MY ONLINE BANKING PASSWORD EXPIRE?

A: Your online banking password does not expire (unless you require your password to be reset, if your password needs to be reset your temporary password is only valid for 30 minutes from the time of reset). Your online banking and mobile banking password are the same password. If you are unable to log in please call us at 563-659-3211 for assistance.