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This is a list of frequently asked questions about DeWitt Bank & Trust Co.'s Online Banking.  If your question is not answered here please contact us at 563-659-3211 or ebanking@dewittbank.com for technical assistance.

What are "Secure Web Sites" all about?
Web browsers with SSL (Secure Socket Layer) can operate in "normal" mode and in "secure" mode. You can tell what mode your browser is in by looking at the toolbar at the bottom of the browser. When you see a broken key, or an open padlock, or no padlock at all, you are in normal mode. If the key is whole, or the padlock is closed, you are in "secure" mode.
When your browser is in "secure" mode it encrypts all the information between itself and the server. Encrypted information looks like meaningless garbage to eavesdroppers, so your personal information is secure.

What is encryption?
Encryption is a way to rewrite information in a code that can only be decoded later with a certain key. The higher the number of encryption bits the higher the encryption. While using our secure messaging, application forms and online banking, all communication from you to the system and from the system to you has the encryption capability of 128-bits, which is the highest encryption Netscape and Microsoft browsers support at this time. The system will decode the information you send using a unique key known only by our system.


How do I tell if my browser supports 128 bit encryption?

Click Here

Browser Upgrades:

Tips for Downloading and Installing a Web Browser

When selecting a browser, make sure you choose the right version for your computer's operating system (such as Windows 95 or Macintosh).
Follow the downloading instructions provided on the browser manufacturer's website. If you have technical problems, call the browser manufacturer for support.
Remember that you also can use the "Help" pull down menu at the top of your browser to get help on downloading updates. In Internet Explorer, choose "Product Updates" from the pull down menu. In Navigator, choose "software Updates".
Once you have completed the download, follow the manufacturer's instructions to install the browser properly on your computer.

If your browser is not currently running the 128-bit encryption you do not meet the banks' security requirements and are asked to upgrade at this time using the links made available below.

Steps for Browser Upgrades:

1. Select the appropriate browser listed below.
2. Follow the manufacturer's installation instructions that appear on your screen.


Upgrade Netscape 128-bit encryption
http://home.netscape.com/download/
Select the 128-bit Strong Encryption version for your operating system.

Upgrade Microsoft Internet Explorer to 128-bit, strong encryption.
http://www.microsoft.com/windows/ie/download/128bit/default.asp
Use this link if you already have Internet Explorer installed on your computer.

Download Microsoft Internet Explorer. 
http://www.microsoft.com/windows/ie/downloads/default.asp
Use this link if you don't have Internet Explorer and want to install it on your computer. After installation, use the link above to upgrade the browser to 128-bit, strong encryption.

Upgrading America Online 128-bit encryption 
http://www.aol.com/downloadaol.adp When upgrading America Online use the keyword UPGRADE to receive the Internet Explorer web browser with 128-bit encryption. 


Remember that once you've downloaded the proper browser, you must install it on your computer. Follow the browser manufacturer's instructions that appear on your screen.

What if I am unable to connect with the DeWitt Bank & Trust's  Online Banking site?
If you receive a message that your browser is unable to locate the server, first confirm that you are able to access other Internet sites successfully. If not, contact your Internet service provider for assistance. Next, confirm that the www.dewittbank.com address you typed is correct. If that doesn't correct the problem, then it may mean that the DeWitt Bank & Trust Co. Online Banking site has unexpectedly gone off-line. In this case, simple try your request again at a later time. At certain times, a Server may not be available due to system maintenance or circumstances beyond our control. During these times, you may use any of our other convenient banking facilities or our two other automated services 24-Hour Phone Wizard and ATM. For your Internet browser, you will need either Internet Explorer 4.0(or greater from Microsoft Corporation, America online or Netscape's Navigator 4.0 (or greater). Please refer to the Security section covering requested browser upgrades.

What if I forget my DeWitt Bank & Trust Co. Online Banking password?
No one but you has record of the password that you have established. If you forget the password, please contact DeWitt Bank & Trust Co. at 563-659-3211 so that a new, temporary password can be issued. If you attempt to log on to the DeWitt Bank & Trust Co. Online Banking six times with the incorrect password, you will be "locked out" of the system.

What if I can't see all the account information on my screen at once?
DeWitt Bank & Trust Co.'s Online Banking page is best viewed with Internet Explorer, version 5.0(or greater with 128 encryption), with a screen resolution of 800 x 600 pixel. To set your screen resolution to 800 x 600, right click an open space on your desktop (empty space on your monitor screen), this will give you a drop down menu, left click Properties, click Settings, in the portion covering Screen Area modify the current setting to 800 x 600, click Apply and OK. If your screen cannot be re-set, you will need to scroll right to left and up and down to see the entire text of each page. 

Can I have 24-hour access to my accounts?
DeWitt Bank's Online Banking is available 24 hours a day, 7 days a week for your convenience.

How frequently is my account information updated?
Continually, DeWitt Bank & Trust Co. provides Real Time Online Banking, so you will see the results of overnight processing, as well as deposits or withdrawals memo-posted to your account throughout the day. Online Business Day Cut-Off - Our online business day cut-off time is 6:00 p.m. central time. Transactions completed after 6:00 p.m., including transfers, will be processed on the next business day.

After using DeWitt Bank & Trust Co.'s Online Banking, I was prompted to log on again. Why did it ask for my user ID and password a second time?
This is a security feature designed for your protection. If fifteen minutes elapse without a request from you, then the system ends your session and does not allow further transactions until you enter your user information again. This ensures that others cannot perform transactions on your computer in the event you have forgotten to exit DeWitt Bank & Trust Co.'s Online Banking.